From efficiency to effectiveness: transforming the finance service delivery mix

This research aims to explain:

• the impact of finance transformation on how finance services are expected to be delivered in future
• the likely service delivery models for growth and performance
• the way in which finance professionals can facilitate the required focus on management support
• how finance can ultimately help to better meet organisational goals and create value. 

Areas of focus

How is the finance function transforming to better support value creation?

To what extent are the finance services traditionally delivered by the finance function now being delivered:

• by decentralised finance professionals internally
• by external providers (shared service centres and outsourcers?)

What has been the effect of external provision on the effectiveness of the retained finance function and on the business partnering/ management support services they provide?

What criteria do organisations use when selecting external providers?

Are the anticipated benefits of external provision borne out by experience?

What is the best mix of external and internal provision?

How are external provision and business partnering likely to develop into the future?

How is the continued transformation of the finance function related to performance?

The paper aims to lift the lid on the opportunities and challenges finance transformation is creating in how finance services will be delivered.

Download the executive summary (PDF 203KB) or order the full report.

Webcast

Listen to a webcast about the report. The speakers are Robert Jelly, executive director, CIMA, and Shantanu Ghosh, SVP practices, solutions and transitions, Genpact.

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