The first-time manager

How to get the best from your staff.

First-time managers who want to develop management excellence by gaining a solid foundation in self-management and motivation, coupled with a set of highly effective, practical tools and techniques to coach, lead and manage their teams with ease and confidence.

The vital practical tools and techniques for managing and developing yourself and your team, to ensure that your departmental and organisational goals are achieved.

The speaker will be drawn from a pool of subject specialists who are qualified professionals. Having worked for leading organisations they will bring their subject to life by relating the course content to real life case studies.

• the importance of developing yourself and the concept and practical application of emotional intelligence
• how to motivate and empower yourself and your team
• conducting effective coaching sessions with ease and confidence
• how to improve and develop your people management skills, through the application of practical empathy and understanding diversity
• providing feedback and appraisal sessions
• effective delegation
• creating a motivating climate in the workplace through effective leadership behaviour
• good to great organisational principles.

The course runs from 9.30am to 5.00pm on both days. Lunch and refreshments are included.

12 CPD hours (where applicable)