Credit management: what you need to know

Learn about good basic credit management practices, bad debt warning signs, what to look for when examining company accounts, and how to set a credit limit.

• Staff involved in credit control and credit management at all levels.
• Staff about to take on more responsibility for credit management.
• Staff newly appointed to these areas.
• Anyone in business wanting to improve their cash flow and reduce bad debts.

'It lays out all general credit management information in an interesting and concise manner, excellent speaker.'
Olivia Godwin, Finance Assistant, Finance, Phyworks Ltd

'Underpins existing knowledge and some great new ideas.'
Emma Catterall, Audit & Controls Manager, Audit & Controls, Premier Travel Inn

'I am genuinely impressed, Paul gave one of the best presentations I've been to.'
Mr Ben Palmer, Group Accountant, Tindle Radio Ltd

'Techniques, methods and philosophy were interesting and eye opening. Provided ideas on what to implement.'
Mr James Reade, Financial Controller, Arkadin (UK) Ltd

• Affirmation of good credit control practices, including telephone collection techniques. 
• Appreciation of skills required to work closely with the sales department.
• Understanding of the different customer trading types and the laws relating to them.
• Ability to select credit reference agencies and interpret the information they supply.
• Awareness of how to interpret company accounts with regard to credit management.
• Knowledge of the laws governing litigation on unpaid debt.

Paul W Thompson MBA, MIMgt, MICM, DMS, Teach Cert, Experto Credite, Credit Management and Training Consultants, is one of the UK's leading presenters on credit management and telephone collection techniques, on which he has run over 400 courses and is widely recognised as a dynamic presenter. Previously he had over 16 years' senior managerial experience with blue chip companies such as Yell.com and BT. He is now a Senior Partner in Experto Credite, one of the UK's leading corporate debt recovery agencies.

9.00 Registration and coffee

9.30 Start of course

• Definition of credit control.
• Summarising good, basic credit control practices.
• Planning before the call.
• Reaching the right person.
• Analysing different trader types and the laws appertaining to them.
• Memorandum and articles of association.
• Indicators that trigger legal redress.
• Obtaining a judgement.
• Notification of insolvency. 
• Reservation of title.
• The collection process.

4.45 Close of course

Morning coffee, a light lunch and afternoon tea will be provided.

Numbers are limited on this workshop to ensure that all participants benefit.

6 CPD hours (where applicable)

Find out more
If you have any queries please email or phone us on +44 (0)845 026 4722.

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