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Resolving disputes with members

How to make a complaint

CIMA can only investigate complaints against individual members - Associate Chartered Management Accountant or Fellow Chartered Management Accountant - or against students registered with CIMA.

All complaints must be made in writing by letter, or by using a complaints form (PDF 42KB).

If you wish to make a complaint against a CIMA member or student, please provide the following information:

• the name of the individual you wish to complain about
• a clear and concise summary of the complaint
• any supporting documentation that substantiates the complaint
• confirmation as to whether any legal proceedings are intended, or have already commenced
• consent that all documentation you have submitted may be disclosed to the other party to the complaint, to CIMA's conduct committees and to other relevant third parties.  (Please also note that in the event of a complaint being heard by the Disciplinary Committee, that this will be a public hearing, open to the press and public, and you may be asked to appear as a witness).

Your letter or completed complaints form should be signed, dated and sent to:

Head of Professional Conduct
The Chartered Institute of Management Accountants
26 Chapter Street
London SW1P 4NP
United Kingdom

Alternative dispute resolution

CIMA offers an independent ADR service (provided by the Chartered Institute of Arbitrators) for members of the public with service related issues involving a CIMA member in practice in the UK.

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